Questions
Before you sign
Short answers to what procurement teams ask first.
Can we sign in with Google, our own SSO, or a password manager?
Yes. Individuals can use Google, Microsoft, Apple, an email link, or a passkey saved in Bitwarden, 1Password, iCloud Keychain, Google Password Manager or a hardware key. Teams on a contract connect their identity provider over SAML or OIDC (Okta, Entra ID, Google Workspace, Ping, JumpCloud) and can manage members with SCIM. Government users can sign in with a PIV or CAC card.
What is the difference between the pricing models?
A flat license is one price for agreed coverage with no metering. Committed credits means you prepay a yearly amount, draw it down as you use data, and get bonus credits for longer terms. Seats plus usage has a lower base and bills events above your allowance each month. A site or national license covers every user in the organization with no seat count.
Can we download everything through the API?
No, on any plan. The API serves your plan's window within its caps. Bulk history comes only through a Vault contract, delivered as fingerprinted files to a named organization.
What do free users get?
A free account sees every event since 2019, once it is 30 days old. Each one shows where it happened, the category, whether it was confirmed, and our receipt: how many minutes before the first headline we flagged it, and the trail of sources that got us there, by tier and channel with names hidden. You can check our record on any event you like, and nothing in it is recent enough for a paying customer to still act on.
What happens if we stop re-upping?
The extra coverage ends at the close of the day, week or month you paid for. Your base contract keeps running, and anything you already downloaded is yours to keep under the license.
Can we keep the data after the contract ends?
Vault customers keep perpetual rights to everything delivered during the term for internal use. Desk and Wire customers can export their alerts and saved views.
Is there a trial?
Desk and Desk Pro have a 14 day trial with no card. Contract buyers get a 30 day evaluation on a sample of the archive, delivered the same way the real data will be.